Bid Perfect Privacy Policy

Last updated: 13 May 2026

Who we are

Bid Perfect is part of Group Perfect and provides bid support, bid training, bid consultancy, and bid graphics services, along with the Bid/No Bid App available for purchase through this website.

In this policy, “we”, “us”, and “our” refer to Bid Perfect (Bid Perfect Limited, registered in England and Wales under company number 6290269, registered office: 3 Toli Mill, Bradford Peverell, Dorset, DT2 9ST).

We are registered with the Information Commissioner’s Office (ICO) under registration number Z3621939 and are the data controller responsible for your personal data.

This policy explains what personal data we collect when you interact with us through bidperfect.com, what we do with it, who we share it with, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

How to contact us about your data

If you have any questions about this policy or how we handle your data, you can contact us at:

  • Email: enquiries@bidperfect.co.uk
  • Post: Bid Perfect Ltd, PO Box 1471, Ockham, Woking, GU23 6PQ
  • Phone: 0845 6000 281

You also have the right to lodge a complaint with the ICO at any time. Their website is ico.org.uk.

What personal data we collect

We collect personal data from you in the following ways:

Enquiry and contact forms

When you fill in a contact or enquiry form on bidperfect.com, we collect your name, email address, company name, phone number (if provided), and the content of your message.

Newsletter signup

If you sign up to receive our newsletter or marketing emails, we collect your name and email address.

Bid/No Bid App purchases

When you purchase access to the Bid/No Bid App (via WooCommerce on this site), we collect your name, billing address, email address, phone number, and the details of your purchase. Payment card details are entered directly into Stripe’s secure payment system and are not stored on our servers.

Training course bookings

When you book or pay for training courses, we collect the same booking details as above, plus any additional information needed to deliver the training (for example, dietary requirements or accessibility needs you choose to share with us).

Chat widget

We use Moneypenny to handle phone calls and live chat enquiries. If you use the chat widget on our site or call us, Moneypenny will collect the information you provide in the conversation, including your name, contact details, and the nature of your enquiry. They share this information with us so we can follow up.

Website analytics and cookies

We use Google Analytics to understand how visitors use our site. This involves collecting anonymous information about your visit such as pages viewed, time spent on pages, device type, and approximate geographic location based on IP address. We use cookies and similar technologies to make our site work, to remember your preferences, and (with your consent) for analytics and marketing.

You can manage your cookie preferences through the cookie banner on our site at any time. For full details of the cookies we use, see our Cookie Policy.

Information we receive from third parties

We may receive information about you from third parties such as referrers, business partners, or publicly available sources (for example, LinkedIn) when this is relevant to a business relationship.

How we use your data

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and provide the services you have requested
  • To process your purchases of the Bid/No Bid App and training courses, and to provide ongoing access to those services
  • To send you our newsletter and marketing emails (only if you have opted in)
  • To send you administrative and service-related communications relating to your account or purchases
  • To improve our website, services, and customer experience
  • To comply with our legal and regulatory obligations
  • To detect and prevent fraud, abuse, and unlawful activity

Our legal basis for processing your data

Under UK data protection law, we must have a lawful basis for processing your personal data. We rely on the following:

Contract: when you purchase the Bid/No Bid App, book training, or otherwise enter into a contract with us, we process your data to perform that contract.

Consent: when you opt in to marketing emails or accept non-essential cookies, we rely on your consent. You can withdraw consent at any time.

Legitimate interests: when you make an enquiry, contact us, or use our website, we rely on our legitimate interest in operating and improving our business, communicating with prospective and existing clients, and protecting our website and customers.

Legal obligation: we process some data, such as records of purchases, to comply with UK tax, accounting, and other legal obligations.

Who we share your data with

We do not sell your personal data. We share it only with trusted service providers that help us run our business, and only to the extent necessary. These include:

HubSpot: our customer relationship management (CRM) and email marketing platform. We use HubSpot to manage enquiries, communicate with clients, send newsletters, and track interactions with our website.

Stripe: our payment processor for purchases made through the website. Stripe collects and processes your payment information directly under their own privacy policy.

WordPress and WooCommerce: the platform our website runs on. Customer and order data is stored in our website database, hosted by our web hosting provider.

Moneypenny: our outsourced call answering and live chat service.

Google: we use Google Analytics for website analytics, and Google services may be used for other operational purposes.

Microsoft 365: our email and document platform. Communications with us by email are stored in Microsoft 365.

We may also share your data with other companies within the Group Perfect family of brands for the purpose of providing our services and managing our relationship with you.

We may also share your data with our professional advisors (accountants, lawyers, auditors), with regulators or law enforcement where legally required, and with third parties in connection with a sale, merger, or restructuring of our business.

International data transfers

Some of the service providers listed above (notably HubSpot, Stripe, Google, and Microsoft) are based outside the UK and may transfer your data internationally, including to the United States. Where this happens, we rely on safeguards approved under UK data protection law, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or adequacy decisions, to ensure your data is properly protected.

How long we keep your data

We keep your personal data only for as long as we need it for the purposes set out in this policy, or to comply with our legal obligations.

  • Enquiry and contact form data: up to 24 months after our last contact with you, unless you become a client.
  • Client and customer data: for the duration of our relationship with you, and for up to 7 years after the end of that relationship for accounting and legal reasons.
  • Newsletter subscribers: until you unsubscribe, after which we retain a minimal record to ensure we honour your unsubscribe request.
  • Website analytics data: in line with Google Analytics’ standard retention period (currently 14 months for event-level data).

Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access: to ask us for a copy of the personal data we hold about you.
  • Right to rectification: to ask us to correct any inaccurate or incomplete data.
  • Right to erasure: to ask us to delete your data in certain circumstances.
  • Right to restrict processing: to ask us to limit how we use your data in certain circumstances.
  • Right to data portability: to ask us to provide your data in a portable format, or transfer it to another provider.
  • Right to object: to object to certain types of processing, including direct marketing.
  • Right to withdraw consent: where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at enquiries@bidperfect.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Marketing communications

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in any email we send you, or by contacting us directly at enquiries@bidperfect.co.uk. We will stop sending you marketing emails as soon as possible after you unsubscribe.

Cookies

Our website uses cookies. For full details of what cookies we use and why, please see our separate Cookie Policy. You can change your cookie preferences at any time through the cookie banner on our site.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption on our website, secure storage with our hosting and service providers, access controls, and staff training. No system is completely secure, however, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top. For significant changes, we will let you know directly where appropriate.

Contact us

If you have any questions about this policy or about how we handle your personal data, please contact us:

  • Email: enquiries@bidperfect.co.uk
  • Website: https://www.bidperfect.com
  • Post: Bid Perfect Ltd, PO Box 1471, Ockham, Woking, GU23 6PQ
  • Phone: 0845 6000 281